Consider the following scenario: Joe, the plumber, calls his insurance company to obtain some information on his policy.
Joe got a recording that politely invited him to leave a message or press zero to speak with an assistant. He pressed zero and got the assistant’s voice mail. She invited Joe to leave a message or press zero to speak with a co-worker. Joe pressed zero and got the co-worker’s voice-mail. She, in turn, invited him to leave a message or speak with a supervisor. Joe pressed zero and got the supervisor’s voice-mail. She invited him to leave a message or press zero for immediate assistance. He pressed zero and got the receptionist – not an actual person, mind you, – but the receptionist’s voice-mail. At that Joe said the hell with it and hung up.
Has anything like that ever happened to you? Is voice-mail a modern strategy for improving business and personal communications or is it an excuse for not answering the phone?
If a person does not usually return voice-mail, wouldn’t it be more honest to say, “I never return phone calls so don’t bother leaving a message?”
In general, does voice-mail increase your blood-pressure or your serenity?
Does voice-mail have any redeeming qualities?