Let me acknowledge my bias here.
I am a big fan of Tim Hortons. Their coffee is scalding hot and robust and their doughnuts (especially sour cream plain) are the best in the business.
But Tims stumbled badly the other day. The coffee chain, one of the most valued brands in the country, fired a 27-year-old single mother of four, Nicole Lillman, because she gave away a timbit (16 cents) to the restless child of a regular customer. (When head office heard of the incident in a local store in London, they promptly hired her back.)
Nicole was fired after she was hauled into the manager’s office and told she had been caught on video giving away free food. Nicole said: “When I told my daughter I lost my job, she started crying. She’s only six, and she doesn’t know. She said, ‘We won’t have any food any more.'”
The fate of the manager who fired Nicole is still being decided.
In your view, what should happen to the manager?
Should he be fired?